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Fire & Water - Cleanup & Restoration

How SERVPRO Cares for Your Belongings During Water Damage Restoration in Slidell

2/11/2020 (Permalink)

Water damaged floor.  Flooring material removed for drying process This home experienced water damage to the baseboards. We removed the flooring and tied the curtains so their dye would not bleed.

Addressing Customer Concerns During Water Damage Restoration in Slidell

Water damage incidents can result in widespread damages around the affected Slidell property, depending on how much water spills or how long it takes to start the restoration process. Restoration teams view the damage from a unilateral position, such as the value of the affected items or the physical traits of such materials. The homeowner may have a different perspective on the loss.

When addressing water damage incidents in Slidell, our SERVPRO crew chiefs listen to the homeowners' concerns and record them, right from arrival and throughout the restoration process. In many cases, concerns center on:

  • The effect on structural materials
  • The fate of Personal Belongings
  • The time needed to complete restoration
  • The cost of restoration

Water can have adverse effects on structural supports such as frames or other installations such as floors and subfloors, especially if traces of moisture are left unaddressed during the restoration. Our SERVPRO technicians check how far the water migration reaches immediately after arriving at the loss site. We use both penetrative and non-penetrative moisture meters allowing us to inspect any section of the property without causing additional water damage. We record this information of our use during restoration and relay it to the homeowner to alleviate any fears that they might have.

Personal belongings may have sentimental value, so the homeowner may not be willing to let go. Our SERVPRO technicians go the extra mile to ensure any highly valued items are salvageable where possible. For instance, we freeze items made of paper, such as books, to limit the spread of damages. For electronics, we ensure they do not cool down to the dew point to prevent rust, which can ruin them permanently.

Taking too long to complete the restoration of damages creates unnecessary inconveniences. Not knowing how long the process is even worse since it creates uncertainty. Our crews have extensive experience dealing with a wide range of loss situations so we can give realistic estimates of how long the process might take.

Many concerns can arise when there is a water loss in your property. Call SERVPRO of Slidell at (985) 649-1516 to help manage any situation, "Like it never even happened."

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